FAQ

Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. Which options appear at checkout can depend on your device and your order. Read more in our Payment Policy.

Yes. Checkout runs over an encrypted connection and payments are handled by PCI DSS certified payment providers. We never see or keep your full card number, only the card type and its last four digits.

All prices are in pounds sterling (GBP). The full amount is shown at checkout before you pay.

Yes, within 24 hours of placing it. Email us your order number as soon as possible and we will sort it out. If your order has already been dispatched, you can return it once it arrives.

To keep our customers safe, we sometimes check an order before processing it. If we cannot verify it, we may hold or cancel it and refund you in full. You will always hear from us by email.

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We do not ship abroad at the moment.

Nothing. Delivery is free on every order, with no minimum spend.

Orders placed before 5:00 PM (UK time), Monday to Friday, go into processing the same day. Processing takes 1-3 business days (Monday to Friday) and delivery takes 7-11 business days (Monday to Friday), so most orders arrive within 8-14 business days. These times are estimates. See our Shipping Policy for the full picture.

As soon as your order is dispatched, we email you a tracking link so you can follow your parcel all the way to your door.

No. We cannot deliver to PO boxes or BFPO addresses, so please give a street address at checkout.

Yes. We sometimes send an order in separate parcels so you receive your items sooner. There is no extra charge and each parcel comes with its own tracking link.

Check your tracking link first, then have a look around your safe place or ask your neighbours. If it still has not turned up, email us your order number and we will chase it with the courier. If the courier confirms the parcel is lost, or it has not arrived within 30 days of dispatch, we will send a new parcel or refund you in full, whichever you prefer.

If you change your mind, you have 30 days from delivery to request a return. Items should be unworn and unwashed, with the original tags attached and in the original packaging, together with your order number or proof of purchase. The full details are in our Returns & Refunds Policy.

Email support@reeclipse.com with your order number and the items you want to return. A reason helps us improve but is not required. Within 2 business days (Monday to Friday) we send you return instructions with a return number and the address of our warehouse. Parcels without a return number take longer to process.

If you changed your mind or ordered the wrong size, you pay for return postage. If the item is faulty, damaged or not what you ordered, we cover it. We never charge a fee for accepting a return.

We do not offer direct exchanges. For another size or colour, place a new order for the item you want and return the original for a refund. If we sent you a faulty or incorrect item, we will send the right one at no cost to you.

We check your return within 3 business days (Monday to Friday) of it arriving at our warehouse and email you our decision. Approved refunds go back to the payment method you used, and your bank may take a further 1-7 business days (Monday to Friday) to show the money. Allow up to 14 days (10 business days) in total from the day your return reaches us.

We are sorry about that. Please email us, ideally within 48 hours of delivery, with photos of the item, the packaging and the parcel. Once we have checked them, we will send a replacement free of charge or refund you in full, and we pay for the item to be sent back. Your rights under the Consumer Rights Act 2015 always apply.

Unless they are faulty: gift cards, personalised items, and underwear or swimwear with the hygiene seal removed. Items marked final sale are not covered by our extended 30 day returns, but your legal right to cancel within 14 days of delivery still applies to them.

Every product page has a size guide. Compare the measurements with a similar piece you already own. Unsure between two sizes? Send us a message and we will help you decide.

Every screen shows colour slightly differently, depending on the device and its settings. We do our best to show each item accurately. If the exact shade is important to you, ask us before ordering.

Email support@reeclipse.com or call +44 121 7900778, Monday to Friday, 9:00 AM to 5:00 PM (UK time). We answer every email within 24 hours on business days (Monday to Friday).