Shipping policy
Last updated: 21 October 2026
At a glance
Delivery is free on every order, with no minimum spend. Orders placed before 5:00 PM (UK time), Monday to Friday, go into processing the same day. Expect your parcel within 8-14 business days (Monday to Friday).
Order cut-off time
Orders placed before 5:00 PM (UK time), Monday to Friday, are passed for processing the same day. Orders placed after 5:00 PM, at the weekend or on a UK bank holiday are processed from the next business day.
Processing and delivery times
Processing means preparing your order and handing it to the courier. All times are counted from the moment your order is accepted.
| Step | How long it takes |
|---|---|
| Processing your order | 1-3 business days (Monday to Friday) |
| Delivery by the courier | 7-11 business days (Monday to Friday) |
| Estimated total | 8-14 business days (Monday to Friday) |
During busy periods and promotions, processing can occasionally take a little longer. If that happens, we will tell you.
Where we deliver
We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not ship outside the UK. We cannot deliver to PO boxes, BFPO or other military addresses, or to areas our couriers do not serve. Deliveries to the Scottish Highlands and islands, Northern Ireland and other remote areas can take a little longer.
Delivery cost
Delivery is free on every order, with no minimum spend.
Couriers and tracking
We work with trusted courier companies, chosen automatically to suit your parcel and address. As soon as your order is dispatched, we email you a tracking link.
Orders sent in more than one parcel
Sometimes we send an order in separate parcels so you get your items sooner. This costs you nothing extra, and each parcel has its own tracking number.
Changing your delivery address
Spotted a mistake in your address? Email us straight away. Before dispatch we can update it for you. Once the parcel has left, changes are usually no longer possible, although the courier's tracking link sometimes lets you redirect it.
Failed or unsuccessful delivery
If a parcel cannot be delivered because of an incorrect address, or it is not collected, it may be returned to us. We will contact you and send it again, which may involve an additional delivery charge.
Late or lost parcels
Check your tracking link first. If your parcel is late or tracking has stopped, email us your order number and we will look into it with the courier. If the parcel is confirmed lost, or has not arrived within 30 days of dispatch, we will send a new parcel or refund you in full, as you prefer.
Damaged parcels
If your parcel arrives damaged, please email us, ideally within 48 hours of delivery, with photos of the parcel, the packaging and the item. We will then send a replacement or refund you.
Estimated delivery times
Delivery times are estimates. We are not responsible for delays outside our control, such as courier delays, severe weather, bank holidays or peak periods. If your order is delayed, we will let you know by email.
Returns
Returns are sent to the address of our warehouse, which you receive in your return instructions. Read how it works in our Returns & Refunds Policy.
Changes to this policy
We may update this Shipping Policy. The current version, with its date, is always on this page.
How to reach us
Store name: Reeclipse
Company: Ophir Commerce Systems Limited, company number 79477404
Company address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@reeclipse.com
Phone: +44 121 7900778
Contact form: reeclipse.com/pages/contact
FAQ: reeclipse.com/pages/faq
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time); Saturday and Sunday: closed
We answer every email within 24 hours on business days (Monday to Friday).
