Privacy policy
Last updated: 21 October 2026
This Privacy Policy explains how Ophir Commerce Systems Limited ("we", "us"), which runs Reeclipse.com, collects, uses and protects your personal data when you visit our website or buy from us. We process your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who is responsible for your data
Ophir Commerce Systems Limited, company number 79477404, Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong, is the controller of your personal data. For any question about your data, email support@reeclipse.com with "Privacy" in the subject line.
What data we collect
Contact details such as your name, email address and phone number; delivery and billing addresses; order and payment information (your full card details are seen only by the payment provider); the products you view and add to your basket; your messages to us; information about your device, such as your IP address and browser; how you use our website, collected through cookies; and conclusions we draw from this data, for example about your style preferences.
Where it comes from
Directly from you when you place an order, contact us or sign up to our emails; automatically when you use our website; and from service providers and partners who help us run our business.
Why we use it and our legal basis
Processing orders, deliveries and returns, and providing customer service: to perform our contract with you.
Taking payments and preventing fraud: to perform our contract and in our legitimate interest in keeping our store secure.
Asking for reviews and recommending products: in our legitimate interest in improving our range and service.
Sending our newsletter: with your consent, which you can withdraw at any time.
Advertising, including adverts on other websites based on your activity in our store, and analytics: with your consent given through our cookie banner.
Meeting legal obligations and handling disputes: to comply with the law, such as accounting rules, and in our legitimate interest in defending legal claims.
Who we share it with
We share data only where needed, with these categories of recipients: our store platform (Shopify); payment providers; courier companies; email tools; advertising and analytics partners; customer service tools; companies in our group; a buyer if our business is sold or merged; authorities where the law requires it; and others with your consent.
When you place an order, we may also share your contact details, such as your email address and phone number, with our advertising partners in a hashed (coded) form, so that we can measure how well our adverts work.
International transfers
Your data may be processed outside the United Kingdom. When that happens, we use appropriate safeguards approved under UK law, such as the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses.
How long we keep it
We keep order data for as long as accounting and tax rules require. We keep your newsletter details until you unsubscribe. Other data is kept only as long as needed for the purpose it was collected for.
Security
We protect your data with technical and organisational measures, but no system is 100% secure. Please do not send us sensitive information through unsecured channels.
Your rights
You have the right to access your data, correct it, delete it, receive it in a portable format, restrict how we use it, object to processing based on our legitimate interests and withdraw consent at any time. To use any of these rights, email support@reeclipse.com and tell us what you would like us to do. These rights are not absolute, and we may need to confirm your identity before acting. You may also ask someone to make a request on your behalf. We will never treat you less favourably for using your rights.
Marketing emails
Every marketing email includes an unsubscribe link. After you unsubscribe, we will still send you emails about your orders.
Complaints
If you are unhappy with how we handle your data, please write to us first at support@reeclipse.com so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.
Other websites and social media
Our website may link to other websites and social media. We are not responsible for how they handle your data.
Children
Our store is not aimed at children. If you are a parent or guardian and believe your child has given us personal data, contact us and we will delete it.
Shopify
Our store is hosted on Shopify, which processes personal data to provide and improve its services to us. For some of its own features, such as Shop Pay, Shopify acts as a separate controller of your data. Read more in the Shopify Privacy Policy, and use the Shopify Privacy Portal to exercise your rights with Shopify.
Cookies
Read how we use cookies in our Cookies Policy.
Relationship with our Terms of Service
Where this Privacy Policy and our Terms of Service differ on personal data, this Privacy Policy applies.
Changes to this policy
We may update this Privacy Policy. The current version, with its date, is always on this page.
How to reach us
Store name: Reeclipse
Company: Ophir Commerce Systems Limited, company number 79477404
Company address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@reeclipse.com
Phone: +44 121 7900778
Contact form: reeclipse.com/pages/contact
FAQ: reeclipse.com/pages/faq
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time); Saturday and Sunday: closed
We answer every email within 24 hours on business days (Monday to Friday).
