Payment Policy

Last updated: 21 October 2026

This Payment Policy explains how paying on Reeclipse.com works, which methods we accept and how your payment details are kept safe. By placing an order you accept this policy, our Terms of Service and our Privacy Policy.

A secure checkout

The whole checkout runs over an encrypted connection (TLS/SSL), so the details you enter travel safely between your browser and us. Look for the padlock in your browser's address bar while you pay.

Certified payment providers

Payments are processed by providers certified to PCI DSS, the security standard of the card industry that protects cardholder data and helps prevent fraud.

Accepted payment methods

You can pay with Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. The methods available at checkout can vary with your device, your location and the value of your order.

Your card details

We never store your full card number. Our payment providers only pass us limited details, such as the card type and the last four digits, so we can match your payment to your order. Billing details such as your billing address and transaction number are kept only as long as we need them to fulfil your order, support you and meet our accounting obligations.

Authorisation and security checks

Every payment must be approved by your bank or card issuer. Your bank may ask you to confirm the payment, for example through 3D Secure (a code or a confirmation in your banking app), your card security code (CVV) or an address check. To protect our customers, we may review orders that look unusual. If we cannot verify an order, we may hold or cancel it and refund you in full, and we will always let you know by email.

If your payment is declined

Check that your card details and billing address are entered correctly and that your card has enough available funds. If it still does not go through, contact your bank or try a different payment method. You are welcome to get in touch with us too.

Currency and when you are charged

All prices are shown in pounds sterling (GBP). You see the full amount before you confirm payment, and you are charged when you place your order. There are no subscriptions, recurring payments or hidden fees. If your card is in another currency, any conversion or fees are set by your own bank.

How the payment appears on your statement

Your purchase will appear on your bank or card statement as REECLIPSE. If you spot a charge you do not recognise, please contact us first. It is usually quick to clear up.

Refunds

Refunds go back to the method you paid with: card to card, and Apple Pay or Google Pay to the card linked to it. We check returns within 3 business days (Monday to Friday) of them reaching our warehouse, and your bank may take a further 1-7 business days (Monday to Friday) to show the money, so allow up to 14 days (10 business days) in total. The full process is in our Returns & Refunds Policy.

Payment disputes

If something has gone wrong with a payment, please contact us before raising a dispute with your bank. We can usually resolve things faster directly.

Your data

We only share your details to the extent needed to complete your order, for example with payment providers, couriers and our customer service tools, and only as described in our Privacy Policy.

How to reach us

Store name: Reeclipse
Company: Ophir Commerce Systems Limited, company number 79477404
Company address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@reeclipse.com
Phone: +44 121 7900778
Contact form: reeclipse.com/pages/contact
FAQ: reeclipse.com/pages/faq
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time); Saturday and Sunday: closed
We answer every email within 24 hours on business days (Monday to Friday).